Shipping policy

Thank you for visiting and shopping at Laila Beauty Care. Following are the terms and conditions that constitute our Shipping Policy. We currently ship to the U.S and Canada only, other countries are coming soon.

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, and received by the courier, containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Laila Beauty Care is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Laila Beauty Care is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.
  • Consider purchasing shipping insurance (will be available to purchase on checkout).

 

Lost / Missing Packages

Laila Beauty Care is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Please note that we at Laila Beauty Care are not responsible to refund any missing product if your choice for shipment method was non-traceable

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship from both Canada and the U.S., and depending on our product line there are different shipping rates based on the facility of shipment. Shipping time does not include the processing time.

 

JS Fine Touch Products - Ships only from Ontario, Canada

Canada Shipping Rates

Shipment method
Estimated delivery time**
Shipment cost
Canada Post Expedited Parcel
2-10 business days
Calculated Automatically*
Canada Post Priority
2-4 business days
Calculated Automatically *
Canada Post Xpresspost
1-4 business days
Calculated Automatically *

 

  USA Shipping Rates

Shipment method

Estimated delivery time**

Shipment cost

Canada Post Expedited Parcel USA

4-7 business days

Calculated Automatically*

Canada Post Small Packet USA Air

5-8 business days

Calculated Automatically *

Canada Post Tracked Packet USA

4-7 business days

Calculated Automatically *

Canada Post Xpresspost USA

2-3 business days

Calculated Automatically *

 

*Calculated by Courier according to the size, weight, and the distance

 

Laila Beauty Care - Skincare & Makeup Products - Ships from the USA and Canada
    • Canada: Canada Post – 2 to 10 Business days** depending on distance from Toronto – Shipment cost is a Flat Rate (US$ 7.99).
    • USA: Small orders – USPS First Class Mail – 3 to 4 Business days**   - Shipment cost is a Flat Rate (US$ 4.99).
Large Orders – UPS – Up to 10 Business days**  - Shipment cost is a Flat Rate (US$ 4.99).

 

 

Laila Beauty Care Jewelry Products - Ships from the USA (Coming Soon)

 ** These are estimations. Delivery delays can occasionally occur.

 

Shipping FAQs

  • My Tracking Says “No Information Available at the Moment”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at sales@LailaBeautyCare.com.

  • Will My Items Be Sent in One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

*This doesn’t include our 2-3day processing time.

*All shipping times exclude clearance/customs delays